Returns & Exchanges
Returns & Exchanges
If something about your order is not quite right, our team is here to help you understand the available next steps. Because return and exchange eligibility can depend on the individual item and order, we recommend contacting DreamLoom before sending anything back.
Please do not send an item back without first contacting our support team. We can review your order details and provide the appropriate instructions for your situation.
Start with your order details.
The clearest way to begin a return or exchange request is to contact DreamLoom with information that helps us identify the order and understand the issue.
Include your order number when available, the item involved, and a short description of what you would like help with. If an item arrived damaged, incorrect or with an obvious issue, photographs may also help our team review the situation more efficiently.
How to request help
A simple step-by-step approach helps keep your request clear while allowing our team to review the details before any item is returned.
01
Review your order
Have your order information ready and identify the item you are contacting us about.
02
Contact DreamLoom
Reach out through our contact page or email us with your order number and a clear description of your request.
03
Wait for instructions
Our team can review the item and order details and explain the appropriate next steps for your situation.
04
Follow the provided steps
If a return or exchange can move forward, use the instructions provided by our team rather than sending the item independently.
A few details can make the process clearer.
Keep your order number available whenever possible.
Tell us which product in the order you need help with.
Describe whether you are asking about a return, exchange, incorrect item, damage or another order concern.
Keep the item and any relevant packaging available until our team has reviewed your request and provided guidance.
Product condition matters when reviewing a request.
Order Review
Keep the item available for review
Until you receive guidance, avoid disposing of the item or any materials that may help identify the product or condition of the order.
Clear Communication
Share what happened
A concise explanation helps us understand whether the concern involves fit, condition, an incorrect item or another order-related issue.
Reach our team directly.
Phone
7145998775Address
4318 W 5655 S, Kearns UT 84118
Shipping
3–5 business days
What to know before sending anything back.
Eligibility
Confirm before returning
Return or exchange eligibility can depend on the item and order circumstances. Contact DreamLoom so we can review the request before any shipment is made.
Instructions
Use the steps we provide
Do not assume a return destination, shipping method or process. Follow the specific instructions supplied by our team after the request has been reviewed.
Resolution
Details depend on the order
The available resolution and any related timing will depend on the circumstances of the request. Our team will explain the applicable next steps after reviewing the order.
Helpful answers before you reach out.
How do I start a return or exchange request?
Contact DreamLoom with your order details and the item you need help with. Our team can review the request and provide the appropriate next steps.
Should I send my item back immediately?
No. Please contact us first and wait for instructions before sending anything back.
What information should I include in my message?
Include your order number when available, the product involved and a short explanation of the issue or request. Photos can also be useful when the concern involves damage, condition or an incorrect item.
Can I exchange an item for a different product?
Exchange options depend on the item and order circumstances. Contact our team so we can review what options may be available for your specific order.
How long will a return or exchange take?
Timing can vary depending on the order, the nature of the request and the steps required. Our team can provide more specific guidance after reviewing your case.
What if my order arrived damaged or incorrect?
Contact us with your order information and a clear description of what arrived. If possible, include photographs showing the item and the issue so our team can review it.
Need help with an order?
Contact DreamLoom with your order details and we will help you understand the next steps available for your request.