Order Changes & Cancellations
Order Changes & Cancellations
Need to adjust something after placing your order? Contact DreamLoom as soon as possible. We will review the current order status and determine whether the requested change or cancellation can still be made.
Orders can move into processing quickly. Once processing or shipment has progressed, certain changes may no longer be possible.
Contact us before your order moves too far through processing.
If you notice an incorrect address, need to request a quantity adjustment, want to change an item, or would like to cancel an order, reach out as soon as you can. We will review the order and let you know what can still be updated based on its current status.
What happens next depends on where your order is in the process.
The earlier a request reaches us, the more likely we can review it before fulfillment progresses.
Order received
If your order has only recently been placed, contact us immediately with the order details and requested change.
Processing
We can review your request, but changes or cancellations may be limited once preparation has already begun.
Shipped
Once an order has entered shipment, we generally cannot edit the contents, shipping details, or cancel the shipment in the same way.
The sooner you contact us, the better.
DreamLoom orders may begin moving through processing after they are placed. Because of this, we recommend sending any change or cancellation request as soon as you become aware of it.
We cannot promise that every request can be completed after an order is submitted. Availability depends on the order's current processing and shipment status.
Send the details we need to review your order.
Clear information helps us understand the request quickly and check what options are still available.
Contact DreamLoom promptly.
Use our contact page, email, or phone as soon as you notice that an order needs to be changed or cancelled.
Include your order information.
Provide the identifying order details available to you so our team can locate the correct order.
Explain the requested change clearly.
Tell us whether you need an address correction, item adjustment, quantity change, cancellation, or another order update.
Wait for confirmation before assuming the order changed.
A request is not considered completed until DreamLoom confirms whether the requested update or cancellation could be made.
What we may need to review.
Shipping details
If an address is incorrect, contact us immediately. Address changes become more difficult once an order moves into shipment.
Item changes
Requests to swap or adjust items depend on whether the order has already entered preparation.
Order amount
If you selected the wrong quantity, send the requested correction as soon as possible so we can review the order status.
Stopping an order
Cancellation requests are reviewed based on how far the order has progressed through processing and shipment.
Have your order details ready.
For the clearest and fastest review, include your order information and the exact change you are requesting when contacting us.
Order change questions.
Can I change my shipping address after placing an order?
Contact DreamLoom as soon as possible. We can review the order status, but an address update may no longer be possible once processing or shipment has progressed.
Can I change the products in my order?
You can request an item change, but whether it can be completed depends on the current stage of the order. Send the exact requested change promptly so we can review it.
Can I cancel an order after it has been placed?
You may request a cancellation by contacting us promptly. Cancellation is not guaranteed and depends on whether the order can still be stopped before processing or shipment progresses.
What if my order has already shipped?
Once shipment has begun, changes to the order or shipping details may no longer be available. Contact DreamLoom so we can advise you on the next appropriate step.
How do I know whether my request was completed?
Please wait for confirmation from DreamLoom. Sending a request does not by itself mean the order has been changed or cancelled.